Technician/Advisor

Vip Tires & Service-posted 9 months ago
Full-time • Entry Level
Lewiston, ME
Motor Vehicle and Parts Dealers
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The Tech-Advisor lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

  • Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  • Work at the counter as a service writer necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
  • Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers' vehicles in accordance with VIP standards and procedures.
  • Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
  • Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
  • Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
  • Learn VIP's processes and be prepared to successfully execute the essential duties and responsibilities listed below.
  • Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
  • Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
  • Communicate with management to ensure compliance with service standards and company policies.
  • Excellent verbal and written communication.
  • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
  • Strong organization and time management skills.
  • A comprehensive understanding of automotive servicing and the industry.
  • One year of related experience in automotive service field.
  • Completion of two-year college or technical school program recommended.
  • Current, valid driver's license issued in state of residence.
  • Equipment Safety Certification.
  • ASE Certification C1- Service Consultant required.
  • State Inspection License Required (w applicable).
  • ASE Certification P2 - Parts Specialist recommended.
  • ASE Certification G1 - Maintenance and light repair recommended.
  • ASE Certification A4 - Suspension & Steering.
  • ASE Certification A5 - Brakes.
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