Nordstrom-posted 12 months ago
$20 - $43/Yr
Full-time • Entry Level
Denver, CO
5,001-10,000 employees
General Merchandise Retailers

Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Store Tech Ops Team (End User Support) is seeking a qualified Technician 2 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to internal Nordstrom employees. Qualified candidates will be tech savvy, possess excellent communications skills, have analytical and problem-solving skills and a passion for providing exceptional customer service and support.

  • Provide assistance to users, guiding them remotely through troubleshooting and system maintenance.
  • Utilize daily work management systems to prioritize backlog of work and communicate identified change issues to management and leadership teams.
  • Protect the Nordstrom brand by ensuring that customer protected data and intellectual property is protected, minimize, or negate exposure to external breach or unauthorized access, and ensure all appropriate security controls/practices are implemented.
  • Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions, while utilizing knowledge-based articles (KB's) while utilizing ITIL practices.
  • Perform maintenance activities to help prevent unexpected failures of technical equipment.
  • Involvement with meeting technology implementation efforts, while collaborating with other teams.
  • Demonstrate understanding and consistently deliver within the target SLA's on tickets, calls, and outreach on the Service Now platform.
  • Demonstrate understanding of Project Management best practices.
  • Possess knowledge of Ivanti, Microsoft Intune, Zebra range of mobile products (printers, scanners, handhelds, tablets, and wearables).
  • BA/BS in Computer Science, or a closely related field. An Associate Degree or equivalent practical experience will be considered.
  • 3+ years' experience in a service management industry.
  • 3 years' Technology Support Experience.
  • 3+ years' experience troubleshooting, testing, or repairing technical equipment.
  • Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, iPads, thermal printers, laser printers.
  • Excellent problem-solving skills and aptitude to learn quickly.
  • Medical/Vision, Dental, Retirement and Paid Time Away.
  • Life Insurance and Disability.
  • Merchandise Discount and EAP Resources.
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