Technician 2 - PCC

Connection • Wilmington, OH

45d

About The Position

Working under direct supervision of the Team Leader, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician 2, is responsible for upgrading, and configuring computer systems and other products ordered by customers, ranging from moderate to advanced complexity levels. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Requirements

• Associate Degree or the equivalent combination of education and work experience.
• Certifications: CompTIA A+ Certification and/or Network+, Server+, etc.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Strong knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Strong knowledge of and the ability to identify components and software used in computers.
• Technology troubleshooting and mechanical skills.

Responsibilities

• Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems.
• Performs moderate to advanced configuration jobs with minimal to no assistance from Senior Technicians and Leads while following Work Instruction Documents (WIDs).
• Ensures that hardware/software installed on customer’s system is compatible, and at the desired version level. Provides assistance and support to Technician 1 and Imaging and Installation Tech as possible.
• Performs all other duties or special projects as assigned.

Benefits

• compensation
• 401k plans
• medical insurance
• free therapy visits
• mental health coaching and tools
• meditation resources
• generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees