Technician 1 (SWC - Operations)

Koch Enterprises Family of Companies•Suwanee, GA

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. The Technician is responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer.

Requirements

Must be able to read and write at Basic English proficiency.
Must be able to compute basic math functions without difficulty.
Can read CAD generated prints and building blueprints and riser diagrams.
Has solid grasp of basic electronics/electrical theory formal instruction is preferred.
Valid and current driver s license.

Nice To Haves

Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.
A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable.
A working knowledge of communications systems is required.
Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred.
Cisco and Microsoft certifications desirable.
The Technician must have excellent written and verbal communication skills.
Must be responsible, self-motivated, self-starter, personable and well-organized.
Superior customer service skills to deal with both internal and external customers.
Ability to manage multiple tasks simultaneously.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.

Responsibilities

Responsible for the final hookup and programming of electronics equipment for new jobs
Responds to customer's service-related issues promptly
Tests and documents readings for customer's systems
Updates customer files
Troubleshoots and repairs electronic components
Responsible for handling on-call duties on a regular scheduled basis
Trains and instructs the customer on the proper use of the equipment
Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter
Assists with preventive maintenance of customer equipment
Responsible for accurate tracking on time sheets, service/installation tickets and inventory items
Full compliance with company's and customer's safety program
Other duties as required or assigned by company management