Technician 1 (Onsite - Newark, ca)

Nordstrom • Newark, NJ

402d • $38,896 - $80,080 • Remote

About The Position

The Technician 1 position at Nordstrom is essential for maintaining the operational flow of merchandise to stores and customers. This role focuses on providing technical support to users, addressing inquiries related to computer systems, hardware, and software, while ensuring exceptional customer service. The position requires onsite work at the Distribution Center in Newark, CA, with a scheduled shift from Monday to Friday.

Requirements

• A bachelor's degree in related field or equivalent experience
• 2 years' experience in a service management industry
• 2 years' tech support experience
• 2 years' experience troubleshooting, testing, or repairing technical equipment
• Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers
• High motivation and self-direction with sound problem-solving and technical troubleshooting skills
• Ability to read/understand technical documentation and aptitude to learn quickly
• Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently
• Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty

Responsibilities

• Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
• Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
• Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
• Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
• Perform maintenance activities to help prevent unexpected failures of technical equipment.
• Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
• Demonstrate understanding of Project Management best practices.

Benefits

• Medical/Vision
• Dental
• Retirement
• Paid Time Away
• Life Insurance
• Disability
• Merchandise Discount
• EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree