Technician 1 (Onsite - Dubuque, IA)

Nordstrom • Dubuque, IA

131d • $18 - $29

About The Position

This position requires that the candidate work onsite at our Distribution Center in Dubuque, IA. The scheduled shift will be Monday-Friday from 3pm-11:30pm CST. Technicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 1 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.

Requirements

• A bachelor's degree in related field or equivalent experience.
• 2 years' experience in a service management industry.
• 2 years' tech support experience.
• 2 years' experience troubleshooting, testing, or repairing technical equipment.
• Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers.
• High motivation and self-direction with sound problem-solving and technical troubleshooting skills.
• Ability to read/understand technical documentation and aptitude to learn quickly.
• Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently.
• Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty.

Responsibilities

• Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
• Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
• Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
• Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
• Perform maintenance activities to help prevent unexpected failures of technical equipment.
• Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
• Demonstrate understanding of Project Management best practices.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Bachelor's degree