Technical Writer- Digital Content

Fiserv • Lake Mary, FL

19h • Onsite

About The Position

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Technical Writer (Digital Content) do at Fiserv? We create and maintain clear, high‑quality technical publications and instructional content that support Vision Next product users and developers. Working closely with product managers, engineers, QA, and support, we shape a consistent content strategy and produce release notes, user guides, online help, procedures, technical reference manuals, API developer references, and learning solutions that improve developer and user experience, accelerate adoption, and reduce support effort.

Requirements

• 4–6 years as a Technical Writer or Information Developer producing product documentation and API references, including at least 3 years specifically authoring API/developer reference materials.
• Authoring/publication tool proficiency: MadCap Flare (v11+) ≥3 years, Adobe FrameMaker (v11+) ≥3 years, Microsoft Office 365 & Adobe Acrobat ≥4 years; plus ≥2 years’ familiarity with CMS, JIRA, and Confluence.
• Structured content and web skills: DITA/XML single‑source publishing ≥2 years, HTML & CSS ≥2 years, and ≥2 years using version control to manage source content and developer‑facing code examples.
• Bachelor’s degree (or equivalent) in Technical Communication, English, Computer Science, or related field; eLearning Development tools (Articulate/Captivate) ≥2 years; Agile/sprint integration experience ≥2 years; generative AI tools used as copilot ≥1 year.

Nice To Haves

• Digital content publishing and lifecycle management experience ≥2 years.
• Experience with Content Management Systems for digital publishing workflows ≥2 years.
• Experience designing content taxonomy or automation for publishing pipelines ≥1 year.

Responsibilities

• Translate complex technical information into client‑facing documentation and developer references (digital release notes, user guides, online help, procedures, API docs) and validate accuracy with product and engineering teams.
• Design and develop engaging instructional materials and learning solutions (eLearning, instructor‑led, blended) using instructional design principles and adult learning theory.
• Develop and maintain API documentation and developer examples, including code samples and usage guidance that enable a high‑quality developer experience.
• Author and publish content using enterprise authoring and publication tools, apply single‑source/DITA/XML practices, manage source content in version control, and use generative AI as a copilot where appropriate.
• Work within Agile delivery teams to prioritize documentation tasks, integrate content work into release cycles, evaluate training effectiveness through metrics and feedback, and iterate content accordingly.

Benefits

• Fiserv offers a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level