Technical Unit Leader

Thermo Fisher Scientific

8h•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Manager, Operations Support provides leadership and strategic direction for teams that drive efficient, compliant, and continuously improving manufacturing operations. This role oversees Deviation Management, Batch Record Review, Process Improvement, and Operations Learning & Development, ensuring alignment with business goals and regulatory standards. The position fosters a culture of accountability, collaboration, and continuous learning to enhance performance across the value stream.

Requirements

Minimum 5 years of experience in pharmaceutical or regulated manufacturing, including 2+ years in a leadership role. Experience with manufacturing and quality systems preferred.
Knowledge of Lean, PPi, and process improvement tools desired
Strong understanding of GMP, GDP, and safety standards.
Proven ability to influence cross-functional teams and manage multiple priorities.
Proficient in TrackWise, SAP, and Microsoft Office.
Excellent leadership, communication, and analytical skills.
Strong organizational and documentation skills.
Proficiency with the English language.

Responsibilities

Lead and develop the Operations Support organization, including Deviation Management, Batch Record Review, Process Improvement, and Learning & Development teams.
Ensure all operational support activities meet cGMP, GDP, and internal quality and safety requirements.
Oversee the deviation management process, ensuring timely investigations, robust root cause analysis, and effective CAPA implementation.
Direct the batch record review process to ensure accuracy, compliance, and continuous improvement in documentation practices.
Drive a culture of continuous improvement by implementing Practical Process Improvement (PPi), Lean, or Six Sigma methodologies.
Analyze process and quality performance metrics to identify trends and drive proactive improvement initiatives.
Oversee the design, delivery, and evaluation of operations training programs to ensure workforce capability and compliance.
Collaborate cross-functionally with Manufacturing, Quality, Engineering, and HR to align support activities with site priorities and strategic goals.
Provide leadership, coaching, and performance management to build a high performing, engaged team.
Represent Operations Support in site leadership forums and act as a key driver for operational excellence and employee development initiatives.