Technical Training Specialist

First Databank (Fdb) • Des Moines, IA

298d

About The Position

Responsible for educating internal employees and external clients on web application and enterprise level software systems use, report generation, and report interpretation. Trains existing client management on essential functions of their jobs, system upgrades and processes. This role involves preparing for and delivering both group training sessions and one-on-one coaching while ensuring that learners achieve proficiency in using the system effectively. It may also involve travelling to client offices to deliver training.

Requirements

• Four-year degree or equivalent work experience, or a combination of college and work experience.
• Three or more years of work-related experience including proven success in training.
• Above average PC knowledge and skills.
• Ability to develop training materials and manuals that are well-organized, utilizing proper English, grammar, punctuation, and spelling.
• Ability to convey clear, concise, and organized information to others, using verbal, written, or other communication techniques.
• Ability to apply critical thinking skills to objectively analyze a situation using research, troubleshooting skills, and find solutions based on that analysis.
• Ability to make decisions on a variety of tasks frequently requiring discretion, judgment and initiative, guided by general procedures or standards.
• Ability to work professionally and cooperatively with a variety of individuals.
• Ability to use and coordinate multiple resources to complete tasks.
• Ability to prioritize and complete short-term and long-term tasks with little supervision.
• Ability to guide others through the work process and provide constructive feedback.
• Ability to react to change and remain productive.
• Able to work in a distributed environment, communicating and collaborating with colleagues in various offices.

Responsibilities

• Develop and deliver comprehensive training programs for employees and clients, tailored to their needs.
• Facilitate group training sessions and provide individual coaching to ensure understanding of Core system functionality, report analysis and other CDS Global client related processes.
• Create, coordinate, and maintain training materials (i.e., manuals, guides, video tutorials, tests, homework, in class worksheets, guest speakers, etc.).
• Stay up-to-date on system features and updates to continuously improve training relevance and quality.
• Collaborate with other CDS Global teams to ensure efficient and accurate interactions and processes to manage client needs.
• Communicate changes from other departments on how they'll affect Client Services.
• Assist Client Managers and Client Directors with daily problems by providing support and troubleshooting.
• Offer post-training support to employees and clients, responding to questions and troubleshooting efficiently.
• Promote a professional working relationship with Client Managers, Client Directors, and other departments within CDS Global.
• Collaborate with internal teams to identify training needs and provide feedback for system improvements.
• Assess training program effectiveness through feedback, testing, and performance evaluations.
• Organize tasks and multiple resources to complete work and meet deadlines according to established departmental procedures.
• Facilitate meetings, discussions, etc.; make presentations when requested.
• Assist Manager in departmental communications.
• Attend programming release meetings and provide documentation of those enhancements.
• Consult clients and other Client Managers and Client Directors on training needs.
• Train other departments and clients.
• Communicate miscellaneous information to the department from outside sources.
• Provide transportation and entertainment for visiting clients.
• Travel to off-site meetings/seminars.
• Maintain confidentiality of CDS Global and its clients' proprietary information.
• Assume additional responsibilities as required.

Benefits

• Reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care.
• Two options for Medical Health Plans: High Deductible and Traditional.
• Comprehensive Dental and Vision plans.
• Generous PTO and Holiday Pay.
• Basic/Voluntary Life and Accidental Death and Dismemberment insurance.
• Short & Long Term Disability.
• Wellness and Tuition Reimbursement Programs.
• 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account.
• Paid parental leave for new parents.

What This Job Offers

• Job Type: Full-time
• Industry: Publishing Industries
• Education Level: Bachelor's degree