Technical Training Specialist

Xylem • Morton Grove, IL

1d • $100,000 - $125,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is seeking a Technical Training Specialist to design, develop, and deliver high-impact technical training programs focused on hydronic and HVAC systems, including pumps, controls, and system design and operation. This role plays a critical part in building technical confidence and competency across customers, channel partners, and internal sales and support teams. The ideal candidate brings a strong foundation in hydronic and HVAC applications and excels at translating complex system concepts into engaging, practical learning experiences. This role supports consistent, high-quality training delivery that drives proper system application, product adoption, and long-term customer success across multiple channels.

Requirements

• Bachelor’s degree in education, engineering, training, or a related field, or equivalent relevant work experience.
• 3–5 years of experience designing and delivering technical training to diverse audiences, including external customers and channel partners.
• Proven experience facilitating in-person technical training, including hands-on or lab-based instruction.
• Proficiency with Microsoft Office (PowerPoint, Word, Excel) and CVent
• Experience using Learning Management Systems (LMS) and learning content development tools.
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, audience-appropriate training.
• Ability to build strong working relationships with sales teams, channel partners, and cross-functional stakeholders.
• Willingness to travel up to 50% to support training delivery across multiple locations; travel requirement is primarily for those located outside of the Morton Grove, IL area

Nice To Haves

• Hands-on experience with water systems, including pumps, hydronic and steam system design, operation, and troubleshooting.
• Experience with instructional design tools such as Articulate 360 (preferred, not required).
• Background supporting technical training within industrial, mechanical, HVAC, or building systems environments.

Responsibilities

• Design, develop, and deliver technical training programs for internal teams, channel partners, and end customers, including multi-day, in-person training events.
• Deliver training primarily at Xylem’s training facility in the Chicago metro area, as well as at customer, partner, and regional locations as needed.
• Collaborate cross-functionally with product management, engineering, sales, and marketing to gather requirements and ensure training content aligns with product strategy and customer needs.
• Create, update, and manage training content across internal and external learning platforms, including LMS environments.
• Coordinate logistics and scheduling for training events, including calendars, attendee tracking, and on-site support.
• Collect, analyze, and summarize training feedback to evaluate program effectiveness and recommend continuous improvements.
• Monitor the performance and effectiveness of existing training programs and help develop strategies to enhance learner engagement and outcomes.
• Develop and maintain process documentation for education and training team workflows and best practices.

Benefits

• Paid parental leave, maternity support, and fertility benefits
• Flexibility and hybrid work options where applicable
• Health, dental, and vision insurance from day one
• Emotional health and wellness programs and Volunteer program (Watermark)
• Paid time off (PTO)/Flexible time off (FTO) and paid holidays
• Career development, advancement, tuition reimbursement, and student loan forgiveness
• Generous retirement savings plan with company contribution
• Employee recognition and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees