Technical Trainer - West Region

MAT Holdings, Inc-posted 3 days ago
$80,000 - $85,000/Yr
Full-time • Mid Level
Mesa, AZ
5,001-10,000 employees
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This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the Western Territory.

  • Conduct technical training sessions at customer regional and national sales meetings and at trade shows.
  • Attend ride-a-longs with customer commercial sales managers to promote and educate their customers on brake pads.
  • Present technical information on brake pads to a broad audience (both technical and non-technical). Audience size can vary from 20 to 100 people. The presentations intend to educate participants by providing technical information and addressing questions related to, but not limited to, brake friction materials, customer brake pad line differentiation, manufacturing, quality, and testing.
  • Responsible for problem-solving any customer issues relating to brake pad fit and/or function during customer visits.
  • Become familiar with the customer's commercial sales programs and promotions.
  • Responsible for ongoing relationship building with customers.
  • Extensive travel (up to 75%) to various locations across the US.
  • Planned and coordinated all training sessions/schedules with the customer training manager.
  • Attend yearly internal company training with corporate, R&D, and the company factories.
  • Issue weekly reports on customer visits on a timely basis, as well as participate in weekly team conference calls.
  • Excellent written and verbal communication skills with the ability to present data in an organized manner
  • Strong written and presentation skills with the ability to communicate to and engage an audience in all settings, ensuring participants become more knowledgeable on our products and product lines
  • Knowledge of OE or aftermarket brake systems and components
  • Familiar with vehicle maintenance and diagnosis
  • Excellent communication and conflict resolution skills, both on an individual basis and group level
  • Delivers on commitments, has strong follow-up skills, and shows consistency between words and actions
  • Proven ability to negotiate, making sound decisions in a timely and confident manner
  • Ability to influence and shape the decisions of others and to work through issues or conflicts to create
  • Highly organized, results-driven, and able to work in a fast-paced environment
  • Must be able to interface with clients and maintain a professional image.
  • Strong commitment to customer satisfaction and quality
  • Instructional Training Experience - Classroom or on-the-job preferred
  • Bachelor’s degree in Business, Science, or equivalent experience.
  • Minimum of 5 years on-the-job experience (i.e., service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
  • Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
  • Strong proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
  • Bilingual in Spanish is a plus.
  • MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
  • Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
  • 401k Retirement Plan + Company Match
  • Career Advancement Program, training and development
  • Wellness Programs, including fitness reimbursements and mental health support
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Voluntary Life / AD&D , Employer Provided Life/AD&D
  • and More
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