Technical Trainer (Hybrid - In office 4 day/week)

Drive DeVilbiss Healthcare•Somerset Township, PA

4d•Hybrid

About The Position

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world. “Leading the World with Innovative Solutions that Enhance Lives” Summary (Major Purpose of the Role): The Technical Trainer is responsible for developing and implementing product related training programs that support product knowledge and troubleshooting for our service group, external customers, and repair centers.

Requirements

Ability to gain a complete understanding of all products, policies, and procedures within the DeVilbiss portfolio and Quality Management System (QMS) is required. This individual must be able to articulate this knowledge to build customer loyalty and satisfaction. A detailed understanding of all unique components is required (electronics, product troubleshooting, disabilities, etc.). Understanding of how our products are used to improve quality of life, as well as a working knowledge of competitive products and/or market dynamics.
Solution-oriented, able to think “big-picture”, takes initiative, willingness to share knowledge and skills and seek new ways to teach and learn, able to articulate the company mission, and to “position” our company and products for competitive advantage with customers.
Demonstrates a consistently positive attitude with the ability to work with and influence all levels of internal and external customers.
Continuous improvement mindset: consistently looks for ways to improve the training process through sharing ideas.
Strong computer skills with experience working in MS Office (Excel, Word, PowerPoint)
Ability to read and comprehend (in English) simple and complex instructions, short correspondence, and memos. Documents may include Material Safety Data Sheets, work orders, work instructions, manuals, policies and procedures, schematics, diagrams, etc.
Excellent verbal and written communication, strong presentational skills, interpersonal skills, demonstrated ability to lead, develop others, and manage key initiatives to achieve successful results.
Ability to add and subtract two-digit numbers, multiply and divide in all units of measure using whole numbers, common fractions, and decimals is required.
Ability to multi-task, work in a fast-paced changing environment and reprioritize quickly.
High school diploma or GED equivalent required and college-level, technical degree or equivalent work experience.
Experience in product technical support, including troubleshooting is preferred.
Familiarity with the setup and repair of various mechanical and electrical gauges and equipment such as multi-meters, pressure/vacuum gauges, oxygen analyzing equipment, smart phone apps, etc. is preferred.

Nice To Haves

Spanish language skills are a plus.
Prior experience in the repair or setup of oxygen concentrators or other home-medical equipment is preferred.
Experience with technical writing such as technical bulletins is preferred.
Public speaking and/or training experience preferred.
Experience with computers, smart phones, web applications, video production, editing, and/or publishing.

Responsibilities

Develops and facilitates training programs, including: Communication programs or customer interfaces to deliver results (associate growth, customer satisfaction, sales growth, competitive positioning, etc.). Service training – develop and help coordinate on-site training, training videos, webinars, , technical bulletins, etc. to convey product knowledge to internal associates and external customers/service partners.
Travel may be required within the U.S. and internationally, up to six (6) times per year.
Contacts customer on occasion to handle unit exceptions, warranty denials, or customer abuse issues.
Respond to customer inquiries for elevated technical product support, troubleshooting, and general questions.
Attend product development meetings, quality control reviews, and manufacturing discussions as required to remain current on new unit designs, existing quality issues, and ongoing sustaining engineering efforts.
Most areas of responsibility are reviewed on a weekly basis. In addition to the required daily duties, project work spanning up to 1-year may be assigned in cooperation with the Repair Associates and other functional areas of the business.
Adheres to all policies, guidelines, and procedures, such as GMP, HACCP, and work and safety rules.
Performs other duties as assigned.