Technical Trainer - Ready 2 Respond Program (remote)

Carboline • Burlington, WA

4h • Remote

About The Position

Legend Brands, an industry leader and long-standing, stable company, combines
over 185 years of experience in providing equipment, accessories and chemicals
for professional cleaning, facility 
maintenance, portable environmental control, fire remediation and water damage
restoration.
Legend Brands’ Ready 2 Respond program raises facility professionals’ awareness
of their risks and process gaps in managing water events, so teams can respond
and recover faster from water damage. 
Our on-site assessment delivers a customized solution that includes training
teams with key tools and methods to get water intrusions under control quickly –
and that limits damage, reduces the risk of mold growth, cuts costs and
minimizes downtime. The result is a safer, healthier environment and less chance
of negative publicity.
The R2R Program’s five-step process is the strategic plan that enables
facilities to implement proven solutions and manage risks, no matter how
unpredictable the situation.
R2R Program Trainer
Responsible for conducting classroom and on-the-job training to groups of
facility and custodial personnel covering basics for remediation of Category 1
Water (clean water) intrusion.  Responsible for delivering hands-on technical
training and support implementation of the Ready 2 Respond (R2R) Program. This
includes coordinating, delivering, and improving seminars, schools, and
workshops both in person and virtually. The trainer helps customers understand
and apply drying best practices, use R2R equipment and tools effectively, and
maintain a safe and efficient response capability.
Senior R2R Program Trainer
Responsible for conducting classroom and on-the-job training to groups of
facility and custodial personnel covering basics for remediation of Category 1
Water (clean water) intrusion. Advanced-level training professional who
independently delivers and supports high-level R2R training, mentorship, and
curriculum development. Performs more complex technical tasks, supports
continuous improvement of the training process, and provides leadership and
guidance to training team members and cross-functional partners.

Requirements

• Bachelor’s Degree in Emergency Management, EHS, Facilities Management, Construction Management, Education, Public Health or related area of study required.
• Demonstrated communication and presentation skills; comfortable leading live demonstrations and explaining technical content. 
• Knowledge of how to structure content for clarity, flow, and engagement, even if not the primary designer.
• Familiarity with water mitigation practices, equipment types, and drying science.
• Knowledge of how drying and response procedures vary across sectors (e.g., higher education, healthcare, commercial properties).
• Skilled in Microsoft Office, virtual meeting platforms, and CRM training/tracking systems.
• Ability to lead both small and large group training sessions with clarity, confidence, and adaptability.
• Ability to manage training logistics, timelines and schedules.
• Ability to pass a pre-employment background check.
• Valid driver’s license and ability to travel regionally/nationally for training events.
• Expert-level understanding of the R2R Curriculum: Deep knowledge of drying science, restoration processes and how to apply them in real-world training situations. 
• In-depth knowledge of instructional design methodologies, adulting learning theory, and curriculum lifecycle management is a plus.
• Skilled in building or enhancing modules, incorporating feedback, and aligning materials with program objectives and customer needs.
• Skilled in evaluating training effectiveness using surveys, assessments, and performance data.
• Skilled in Microsoft Office, virtual presentation platforms, and logistics/CRM training tools.
• Ability to demonstrate a strong understanding of how R2R solutions are implemented across verticals such as education, healthcare, commercial real estate, and business organizations.
• Ability to mentor new trainers, providing professional development, technical direction, and feedback.
• Ability to navigate tensions or misunderstandings with professionalism – whether in a customer setting, peer environment or a training room.
• Ability to pass a pre-employment background check.
• Valid driver’s license and willingness to travel regionally/nationally.

Responsibilities

• Present in-person and virtual training events for end users, stakeholders, and partners.
• Organize logistics and preparation for training facilities and materials, such as presentation deck, course materials, and certificates.
• Travel as needed for offsite or regional training delivery.
• Collaborate in the development and revision of training materials and presentations.
• Provide ongoing technical support to customers post-training, as needed.
• Administer training and distribute certificates according to R2R program requirements.
• Record and share technical knowledge gathered through trainings, seminars, and field experience.
• Provide occasional support to the Sales Department through product demonstrations or events.
• Mentor external or newer trainers as directed.
• Complete all required documentation and post-event follow-up.
• Serve as a subject matter expert (SME) in drying systems, equipment uses, and emergency response implementation.
• Lead complex or high-profile training events, often independently or with minimal oversight.
• Mentor, coach, and evaluate junior or external trainers to maintain quality and consistency.
• Lead curriculum revisions or new program development efforts.
• Set the standard for professional conduct, technical skill, and training excellence across the program.
• Support cross-departmental initiatives involving training, quality assurance, or performance audits.
• Provide in-depth technical support and consultation for challenging customer scenarios.
• Represent the training function at industry events and leadership meetings as needed.
• Other duties as assigned.

Benefits

• Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, leaves of absence, 10 paid holidays, generous paid time off, employer matching 401(k) PLUS a company-sponsored pension, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level