Technical Trainer

Genetec • Seattle, WA

389d

About The Position

Genetec is seeking a Technical Trainer to deliver training on Genetec products at various training locations and partner offices. This role involves preparing training content from a home office and requires frequent travel within the assigned commercial territory, and occasionally overseas. The ideal candidate will thrive in a fast-paced environment and possess strong communication and presentation skills.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or equivalent experience.
• 2 years + delivering technical training, preferably software training.
• Willing and able to travel to deliver training up to 75% of the time.
• Possess exceptional presentation and presentation skills.
• Proficient verbal and written communication in English.

Nice To Haves

• Experience with online training delivery, e-learning, and LMS platforms.
• Experience with cloud-based technology and cybersecurity concepts.

Responsibilities

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff.
• Update existing training material to reflect changes in new product releases.
• Create training presentations, manuals, course outlines, and digital references.
• Contribute to improve training documentation and tools.
• Maintain a current, in-depth knowledge of Genetec's products and functionality.
• Participate in classroom setup, lab and exam grading, and course question follow-up.
• Facilitate instructor-led technical courses using servers, clients, networks, and devices.
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS.
• Communicate course feedback to internal teams for process and product improvement.
• Effectively convey technical understanding to different audiences, from users to administrators.

Benefits

• Tuition reimbursement
• 401(k) matching
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree