Technical Trainer

Configura • Grand Rapids, MI

73d

About The Position

At Configura, our Developer Experience team is responsible for supporting the content creator community of the Configura ecosystem through training, self-education, and direct technical support. This community is primarily made up of CM programmers, catalog specialists, and quality assurance specialists, and is instrumental in delivering a powerful, maintainable, and reliable experience. The Technical Trainer plays a critical role in Configura’s success by empowering this community to produce the highest quality content for its users.

Requirements

• Experienced Technical Training Professional - You have professional experience and have thrived in a technical trainer role within a structured, team environment.
• Expert Communicator - You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels throughout your customer’s organization.
• Self-Motivated and Driven - You personally balance a desire for quality with timely delivery of value to the community.

Nice To Haves

• Positive By Nature - You view issues people are experiencing as an opportunity to help and improve their day.
• Curious Learner - You question how and why things are done with a focus on continued innovation.
• Flexible Team Player - You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.

Responsibilities

• Create technical documentation and training material covering topics such as Catalogue Creator, quality assurance tools, Spec/CIL catalog data and more.
• Consistent usage of tools such as AI voice generation, video editing software and PowerPoint in the creation and maintenance of self-paced trainings.
• Frequent collaboration across the organization.
• Coach and educate content creators on how to best utilize Configura software.
• Document issues and feedback received from various communities and communicate appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees