Technical Trainer/Writer (III)
About The Position
ASI is hiring Technical Trainers/Technical Writers at Levels I-IV to support customer learning through a combination of high-quality training delivery and clear, effective instructional documentation. This role requires strong skills in both customer training and technical writing. The balance between training responsibilities and writing responsibilities will vary based on business needs and the skill set of the selected candidate. While the Technical Communicator/Writer role focuses heavily on comprehensive system documentation and product manuals, the Technical Trainer/Writer role focuses on instructional materials and content that directly support training programs, customer onboarding, and real-world product usage. This position is hybrid with some onsite training at our Logan, Utah facility. Travel requirements vary by level.
Requirements
- 7+ years of experience in training development, delivery, and instructional documentation.
- Proven ability to customize training for different industries and audiences.
- Experience producing mid- to high-complexity instructional content that supports training workflows.
- Strong ability to translate complex technical concepts into clear training materials.
- Experience assessing training effectiveness and driving improvements.
Responsibilities
- Deliver virtual and in-person training sessions for external customers and internal teams.
- Provide hands-on instruction in sandbox environments using ASI's automation and robotic technology.
- Customize training programs for industry-specific use cases and customer workflows.
- Serve as a technical resource post-training, ensuring customer understanding and successful adoption.
- Gather customer feedback and collaborate with internal teams to improve training content and delivery methods.
- Create clear, concise training materials such as quick-start guides, handouts, procedural steps, and scenario-based learning resources.
- Maintain instructional content within Paylocity's LMS and documentation platforms like Zendesk.
- Write scripts and outlines for training videos or onboarding workflows.
- Produce written content that simplifies complex technical concepts for end users.
- Use structured authoring tools (e.g., Paligo , MadCap Flare) as needed for training-related documentation.
- Collaborate with engineering, product, and support teams to ensure accuracy and alignment with current product behavior.
- Manage updates to training materials as product features evolve.
- Evaluate training and documentation effectiveness through surveys, analytics, and customer feedback.
- Recommend and implement enhancements to training methodologies.
- Lead train-the-trainer programs and mentor junior team members.
- Work cross-functionally to align training content with broader product documentation strategies.
- Contribute to scalable systems and processes that support global training deployments.
Benefits
- 401k with employer match
- Generous HSA contribution
- Employee Stock Ownership Plan
- PTO, Paid Holidays, and Flextime
- ASI covers 90% of employee medical plan costs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
