Technical Systems Analyst – Applications Operations - TSA26-00288

NavitsPartners • Boston, MA

3d • Hybrid

About The Position

"Navitas Partners, LLC" is seeking a Technical Systems Analyst to provide Tier 2 support for homegrown and COTS/SaaS applications. This role focuses on incident resolution, application monitoring, change management support, and continuous improvement while delivering excellent customer service.

Requirements

• 3+ years of experience supporting or developing applications (service desk preferred)
• Strong application, system, and network troubleshooting skills
• Excellent customer service, communication, and documentation abilities
• Ability to multitask, reprioritize, and work independently or in a team

Nice To Haves

• ITSM tools (e.g., ServiceNow)
• Application monitoring and alerting
• Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• SDLC knowledge and GitHub experience

Responsibilities

• Resolve escalated application and system support tickets within SLAs
• Troubleshoot issues using remote tools, SCCM, and ITSM platforms
• Document incidents, resolutions, and maintain application documentation
• Support change and major incident management, including escalations and reporting
• Monitor applications, respond to outages/performance issues, and analyze trends
• Recommend system and process improvements
• Ensure compliance with security and organizational policies
• Participate in scheduled 24/7 on-call support
• Assist with special projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed