Technical Systems Administrator II (TS/SCI Clearance Required)

Sierra Space•Centennial, CO

About The Position

The Technical Systems Administrator II is responsible for installing, maintaining, and upgrading internal computer hardware and software systems used for designing and developing company products. This role ensures the smooth operation of IT systems, supports continuous improvement initiatives, and enhances service quality, efficiency, and customer satisfaction. In this role, you will install, configure, and maintain internal computer hardware and software systems while performing regular system upgrades and patches to ensure optimal performance and security. You will troubleshoot and resolve hardware and software issues in a timely manner and monitor system performance to ensure compliance with security standards. Collaboration with engineering and business teams will be essential to understand their IT needs and provide appropriate solutions. Additionally, you will continuously assess and improve processes to enhance service quality, efficiency, and customer satisfaction, identifying areas for improvement, supporting improvement plans, and assisting in their implementation. You will maintain documentation of system configurations, procedures, and troubleshooting steps, as well as provide technical support and training to end-users as needed. Staying updated with the latest industry trends and technologies will be crucial to ensuring the company’s IT infrastructure remains current and effective.

Requirements

Requires Bachelor's degree in a related field (or equivalent work experience in lieu of degree).
Typically 2+ years of related experience.
Certification: varies by business system.
Solid understanding of IT systems, software configuration, CI/CD, engineering, and business processes.
Proficiency in software environments and upgrades.
Possesses a basic understanding of IT systems, software configuration, and business processes.

Nice To Haves

Certifications: CompTIA A+, Microsoft Certified: Azure Administrator Associate.
Experience with various operating systems (e.g., Windows, Linux) and software applications.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Understanding of software development life cycle (SDLC) and agile methodologies.
Experience with version control systems (e.g., Git).
Knowledge of network configurations and troubleshooting.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
Experience with cloud computing platforms and services (e.g., AWS, Azure).

Responsibilities

Installing, configuring, and maintaining internal computer hardware and software systems.
Performing regular system upgrades and patches to ensure optimal performance and security.
Troubleshooting and resolving hardware and software issues in a timely manner.
Monitoring system performance to ensure compliance with security standards.
Collaborating with engineering and business teams to understand their IT needs and provide appropriate solutions.
Continuously assessing and improving processes to enhance service quality, efficiency, and customer satisfaction.
Maintaining documentation of system configurations, procedures, and troubleshooting steps.
Providing technical support and training to end-users as needed.
Staying updated with the latest industry trends and technologies to ensure the company’s IT infrastructure remains current and effective.