TECHNICAL SVCS REPRESENTATIVE - IT Support

Packaging Corporation of America•Gladstone, VA

8d•Onsite

About The Position

The IT Support Technician provides on-site technical support for mill operations and office personnel at a Packaging Corporation of America paper mill. This role supports plant-floor manufacturing systems, end-user computing, and basic network infrastructure while working closely with operations, engineering, and maintenance teams. This is an entry-level position intended for candidates seeking hands-on experience in manufacturing and industrial IT within a safety-focused mill environment.

Requirements

High school diploma or GED
Basic knowledge of computer hardware, Windows operating systems, and networking fundamentals
Strong customer service and communication skills
Ability to work effectively in a manufacturing environment
Willingness to support off-shift operations as needed

Nice To Haves

Associate degree or coursework in Information Technology or related field
Internship, co-op, or help desk experience
Exposure to manufacturing or industrial environments
Familiarity with: Microsoft 365; Active Directory (basic user administration); Industrial systems or HMIs

Responsibilities

Provide first-level support for desktops, laptops, printers, scanners, and mobile devices
Assist mill employees with Windows-based systems, Microsoft 365, email, and standard PCA applications
Image, configure, and deploy new PCs and peripherals
Create and maintain user accounts and access following PCA policies
Provide basic support for mill production, quality, and reporting systems
Assist with operator workstations, control room PCs, HMIs, and industrial terminals
Support systems such as OSIsoft PI, ParcView, QIS, or similar manufacturing platforms
Coordinate with operations, engineering, and corporate IT to resolve system issues affecting production
Assist with troubleshooting wired and wireless connectivity issues
Perform basic cable tracing, device replacement, and switch port verification
Support network-connected industrial equipment and scanners throughout the mill
Track IT assets and maintain accurate inventory records
Document incidents, resolutions, and system changes
Follow established PCA IT standards and change management processes
Follow all PCA safety rules, policies, and procedures
Use required PPE when working in mill and production areas
Maintain cybersecurity, data protection, and acceptable use standards