Technical Support

City of Gary, IN • Gary, IN

221d • $44,262

About The Position

The candidate would provide workstation support to end users in the city-wide environment. This role involves providing technical assistance and training to end users by performing various duties related to problem-solving, LAN and WAN knowledge, help desk experience, and customer service. The candidate will be responsible for ensuring that users can effectively utilize their workstations and related technologies.

Requirements

• Problem Solving skills
• LAN and WAN Knowledge
• Help Desk Experience
• Verbal Communication skills
• Operating Systems knowledge
• Phone Skills
• Customer Service skills
• Quality Focus
• PC Proficiency
• System Administration knowledge
• UNIX System Administration knowledge
• SharePoint support experience

Nice To Haves

• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Experience with hardware and software issues
• Proficient in Internet related applications such as Email clients, FTP clients and Web Browsers
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Responsibilities

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Configuration of client's equipment to connect to the Internet via Local and Wide Area Network technologies.
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of Microsoft OS, Microsoft Server OS and application operations related to city offered services.
• Provide further assistance to the Chief Technology Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support