Technical Support

About the position

As a Technical Support Representative, you will provide advanced technical support to Fiserv's clients, helping to resolve complex issues and ensuring high levels of client satisfaction. Your role is critical in enhancing the client experience by delivering timely and effective solutions. You will work closely with a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment to excellence. The ideal candidate should have the ability to explain and understand technical terms.

Responsibilities

• Provide advanced technical support to clients, resolving complex issues efficiently.
• Collaborate with internal teams to ensure client issues are resolved in a timely manner.
• Document client interactions and solutions for future reference.
• Identify and escalate critical issues to relevant departments.
• Contribute to process improvement initiatives to enhance client support services.
• Engage in continuous learning and development through various training programs and on-the-job experiences.

Requirements

• 2+ years of experience in customer service, focused in technical support.
• 1+ year of experience in troubleshooting and problem resolution.
• 1+ year of experience in technical documentation.
• 1+ year of experience in client interaction and communication.
• 2+ years of an equivalent combination of educational background, related experience, and/or military experience.
• Experience in IT troubleshooting for hardware and software issues.
• Must be fluent in Chinese, Korean, or Vietnamese.

Nice-to-haves

• Knowledge of financial technology products.
• Understanding of network troubleshooting.
• Experience with remote desktop support tools.