Technical Support
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About The Position
KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. With operations in the United States, Canada, China, Korea, and authorized dealers worldwide, KioSoft's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These solutions range from basic machine interfaces to custom applications, branding, and complex networking solutions. We are looking for a highly motivated and trainable individual with drive and determination to help us provide high-quality customer service to our client base. Our company culture emphasizes maintaining a professional yet relaxed working environment while providing ample room for growth. As a Technical Support representative, you will serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions. You will coordinate with cross-functional teams, including engineering and vendor teams, to address customer issues and ensure prompt resolution. It is essential to maintain a deep understanding of KioSoft Technologies products, features, and functionality, acting as a subject matter expert to assist team members and customers with advanced troubleshooting, configuration, and customization inquiries. Staying updated with the latest industry trends and best practices related to KioSoft Technology products will be crucial in providing insights and recommendations to improve the customer experience. In addition to technical support, you will proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes. As a customer advocate within the organization, you will represent customer needs, pain points, and feedback to relevant teams, driving initiatives to improve product usability, documentation, and user experience based on customer insights.
