Technical Support - Bilingual in Chinese

Universal Processing • Arcadia, CA

1d • Onsite

About The Position

The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems. The Standard Shift for this role will be from 10:00 AM PST to 7:00 PM PST. The Preferred Shift for this role will be 11:00 AM PST to 8:00 PM PST.

Requirements

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

Responsibilities

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end-users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Benefits

• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer periodic performance review for potential salary increase

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed