Technical Support
About The Position
Technical Support needs 1+ years experience Technical Support requires: 8:00 AM Midnight (M-F) 9:00 AM 10 PM (SAT) 10:00am 7:00pm (SUN) Remote local Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday. 40 hour work week. Weeks are structured Sunday Saturday. 2 weeks of training, in person 10 Megs download and 1 Meg upload Requires 1 hour within site Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop) Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity) Basic Hardware and software application trouble shooting skills Technical Support duties:
Requirements
- 1+ years experience Technical Support
- 8:00 AM Midnight (M-F)
- 9:00 AM 10 PM (SAT)
- 10:00am 7:00pm (SUN)
- Remote local
- Work one weekend day each week, same day each week (either Saturday or Sunday) and you will be off one day Monday Friday.
- 40 hour work week. Weeks are structured Sunday Saturday.
- 2 weeks of training, in person
- 10 Megs download and 1 Meg upload
- Requires 1 hour within site
- Basic Technical knowledge of Microsoft Windows able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
- Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
- Basic Hardware and software application trouble shooting skills
Responsibilities
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Demonstrate continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
