Temp to Hire Technical Support
About The Position
The client is a full-service document management - workflow automation solutions provider. By combining data and business processes with imaging, we help improve our client s digital footprint. They offer solutions that afford clients the ability to have as simple as an electronic filing cabinet and as complex as an enterprise content management system, or anything in between. Our mission is to make our clients work life easier. We accomplish this by digitizing their paper records, automating their processes, then protecting it all so they can focus on more important tasks, while feeling confident the simple tasks will be completed. This position is 100% in the office. They are located by the Arboretum area. They have a strict dress code of Professional dress.
Requirements
- Strong problem-solving abilities for effective troubleshooting of technical issues.
- Familiarity with operating systems like Windows, macOS, or Linux.
- Basic understanding of networking concepts such as TCP/IP, DNS, and Wi-Fi troubleshooting.
- Proficiency in remote support tools and ticketing systems.
- Excellent verbal and written communication skills to support users with varying technical expertise.
- Capability to work both independently and collaboratively in a fast-paced setting.
- Eagerness to learn and adapt to emerging technologies and processes.
Responsibilities
- Diagnose and resolve hardware, software, and network issues to provide technical support for end-users.
- Address support tickets, emails, or calls promptly and professionally.
- Record troubleshooting steps, solutions, and resolutions in the support system.
- Help with the setup and configuration of computer systems, peripherals, and related equipment.
- Work with team members to resolve complex technical issues and escalate when required.
- Conduct routine system maintenance and updates to ensure optimal performance.
- Offer guidance and technical advice to users on best system usage practices.
- Test and assess new hardware, software, or system updates as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
