Technical Support - Workforce Management
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About The Position
Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our support operations platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to organize their support teams and automate support replies. We've raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You'll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, Bain, and more. As a company building for support teams, we take special pride in the support we provide to our customers. We're expanding our Technical Support team and looking for strong technical generalists who love working with customers and are excited to build a world-class support organization. You'll interact with our customers over email and Slack, help them understand how to use Assembled, and resolve thorny issues they face. You'll use your learnings on the front line to help our product team prioritize bugs and feature requests. Outside of interacting with customers, you'll have wide latitude to build internal processes, scale our systems and build our company culture.
