Technical Support, VP / New York, NY
About The Position
About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination.
Requirements
- Have a minimum of 7 years technology support experience
- Be proficient in mobile technologies, including VPN solutions
- Interface effectively with executive-level staff
- Have excellent verbal and written communication skills
- Be available for 24x7 and occasional offsite support
Responsibilities
- Configure PC's, Macs, laptops, iPads, iPhones, video solutions, market data services and more.
- Deliver real time/white glove support for any and all issues and requests.
- Manage home technology solutions for specific executive personnel.
- Educate and inform Premier customers on how to utilize new technologies.
- Coordinate with TES partner teams on troubleshooting and problem-solving.
- Coordinate with TES partner teams and exchange best practices and documentation created for Premier customers that can be leveraged by the teams who support the balance of the firm.
- Build and maintain a profile for customers on the Premier list with detail that the global premier support team can utilize when supporting these individuals.
- Maintain an understanding of the travel patterns of Premier customers to proactively manage their mobile technology requirements.
- Assess technology gaps with customers and engage engineering teams to evaluate if additional solutions or tools can be created to close these gaps.
Benefits
- employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits.
- strong retirement plan
- tuition reimbursement
- comprehensive healthcare
- support for working parents
- Flexible Time Off (FTO)
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
