Technical Support Technician

TOTO USA, Inc. • Fairburn, GA

1d

About The Position

Come join the TOTO USA Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.

TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.

Perks of the job,

· Excellent benefit package which includes medical, dental, vision, and life insurance. 

· Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation

· Collaborative, dynamic work environment within a fast-paced awesome company

MAJOR FUNCTION:   

Performs tasks in the after sales service of products based on verbal and written instructions such as but not limited to Standard Operations Procedures (SOPs), Standard Inspection Procedures (SIPs), Work Orders (WO’s).

TOOLS AND EQUIPMENT: 

May include, but not limited to: hand tools, power tools, company van, storage unit, parts kits, voltage meter, testers, water valves, electronic components, after service manuals, company tablet, company phone, company gps, cameras, PPE, safety kits, disposal materials, etc... 

MATERIALS:

May include, but not limited to: Contact with: ABS plastic parts, silicone rubber parts, brass and stainless steel parts, cardboard boxes, wooden pallets, adhesive labels, vitreous china products. Contact with oil lubricant/preservative as well as powder mold release/preservative on vendor parts. Utilizes Windex, alcohol, acetone, Loctite, silicone oil, silicone grease and cleaners such as Lysol.

Requirements

• High school diploma, GED or equivalent with a minimum of 12 months factory repair related experience.
• Must be mechanical capability.
• Must possess basic mathematical and measurement skills (addition, subtraction, multiplication, division and an understanding of fractions and decimals).
• Ability to read and comprehend basic written instructions and procedures.

Responsibilities

• MAIN DUTY - Performs repairs on Washlets, Neorest, or any TOTO products in the field.
• MAIN DUTY – Support factory repair / warehouse duties as needed. (only available in repair centers)
• Performs repairs on Washlets, Neorest, or any TOTO bidet product.
• Inventory management, control, count, integrity of parts ordered and returned.
• Only handles customer’s calls / emails from direct customers / service request.
• Frequently required to operate a vehicle for an extended amount of time, maintaining an acceptable driver’s abstract.
• Follows all company policies and procedures, including, but not limited to the employee handbook.
• Must locate, read, understand, and follow SOP’s, SIP’s, and/or WO’s. 
• Performs duties outlined in work instructions such as SOP’s/SIP’s.
• May work with raw materials in the process.
• Assembles/Inspects various parts in accordance to SOPs/SIP’s.
• Maintains accurate inventory count as appropriate in process.
• Performs quality checks during process as outlined in SOP/SIP.
• Maintains good housekeeping practices (safe, neat, and orderly work area per 5S program), follows all safety rules and abides by all applicable local, state and federal laws and regulations. Follows and supports ISO related activities, and encourages other associates to follow ISO recommendations.
• Assists with training personnel as needed.
• Performs other duties as assigned.
• Actively contributes to continuous improvement within their area as well as the After Service Department.

Benefits

• Excellent benefit package which includes medical, dental, vision, and life insurance.
• Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
• Collaborative, dynamic work environment within a fast-paced awesome company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED