Technical Support Technician
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
We are looking to bring on a IT support Technician for a 3 month contract to help manage their ticket backlog. Currently, they have an FTE that is in and out of office and they need someone there to cover the tickets that come in. This person will be onsite 5 days a week at the office in Mukilteo. They will be working from 8:30am-4:30pm every day. Tickets will consist of troubleshooting Office 365 suite, Active Directory tickets and tickets related to label printers. This person should come in being experienced with O365 suite troubleshooting, Active Directory including access control, add move updates, and adding and deleting users as well as had experience working on a helpdesk troubleshooting calls over the phone and in person. This person will start working through a backlog of 30-40 tickets and will also be helping image Windows 11 PC's. Only about 14 PC's need to be imaged. The IT Support Technician will serve as the initial point of contact for all IT-related issues. Responsibilities include gathering comprehensive information about reported problems and conducting advanced troubleshooting routines to resolve them. Any unresolved issues will be meticulously documented, along with completed troubleshooting routines, and then escalated to the appropriate IT specialist for further review and resolution. Duties also entail promptly answering, logging, and tracking IT issues using our helpdesk ticketing system. Additionally, the role involves diagnosing and repairing hardware and software problems primarily related to Windows computers, with some exposure to Mac OS systems.
