Technical Support Technician

$47,320 - $55,640/Yr

Pharmacy Choice

Full-time

Remote

Health and Personal Care Retailers

About the position

The IT Support Specialist II at AMN Healthcare is responsible for providing first-level support to IT customers, ensuring high-quality service and technical expertise. This role involves frequent interaction with end users and requires the ability to resolve incidents efficiently and effectively, contributing to the overall success of the IT department.

Responsibilities

• Provides first-level assistance for defined problems and escalates tickets as necessary.
• Tracks call and documents problems into issue tracking software, consults knowledge database to optimize resolutions, and follows through on resolution with callers.
• Provides PC hardware and software support to end-users; maintains current knowledge of relevant products and support policies.
• Maintains statistical reports and documentation, including problem/trouble and departmental statistics and effectiveness reporting.
• Sets up user accounts, processes moves, transfers, and user change forms; installs PC and related peripheral equipment for end-users.
• Researches, resolves, and responds to questions requiring detailed investigation received via various communication methods in a timely manner.
• Assists in maintaining and improving AMN's Service Desk and processes by detailing information into supervising tickets and escalating as needed.
• Performs basic end-user training via phone, Teams, or in person, on software or hardware as needed.

Requirements

• High School Diploma/GED plus 2-5 years of work experience.
• Experience in computer operations/help desk environment.
• Experience in a similar role preferred.

Nice-to-haves

• CompTIA A+ (Preferred)
• Microsoft 365 Certified Fundamentals (Preferred)

Benefits

• Competitive pay rate ranging from $22.75 to $26.75 hourly, dependent on experience, training, education, and location.