Technical Support Tech I

ManpowerGroup • New Albany, OH

427d • $37,440 - $45,760

About The Position

The Technical Support Tech I position at ManpowerGroup involves providing essential support for server and network hardware within a leading cloud computing environment. The role focuses on maintaining hardware infrastructure, resolving technical issues, and effectively communicating technical information to team members and clients. This position is ideal for individuals with strong analytical and problem-solving skills who are eager to work in a collaborative and inclusive environment.

Requirements

• Technical aptitude and familiarity with command line diagnostics.
• Good situational awareness and strong analytical skills.
• Demonstrated problem-solving ability in a technical environment.
• Ability to work the required hours: Wednesday - Saturday, 9pm-7am EST.
• Commitment to working 100% onsite with no overtime.

Responsibilities

• Maintain the hardware infrastructure of the latest cloud computing server technologies.
• Quickly and accurately resolve issues with server and network hardware through root cause analysis.
• Utilize a solid understanding of computers, servers, and network devices for diagnostics.
• Communicate advanced technical information to individuals with varying technical knowledge.
• Contribute to strong inter and intra-team development through effective collaboration.

Benefits

• Opportunity to work with cutting-edge cloud computing technologies.
• Gain valuable experience in technical support and hardware maintenance.
• Collaborate with a diverse team of professionals.
• Enhance your technical skills through hands-on problem-solving.
• Be part of a supportive and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees