Technical Support Specialist

Don Chalmers Ford-posted 2 months ago
Full-time • Entry Level
Rio Rancho, NM
Motor Vehicle and Parts Dealers
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Chalmers Ford is one of the leading Ford Dealerships in New Mexico. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Chalmers Ford is a great place to grow your career. You'll be glad you applied to Chalmers Ford.

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailing all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • Coordinate with network and phone vendors
  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others in the company
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Reynolds and Reynolds DMS software experience is preferred
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