Technical Support Specialist

Don Chalmers Ford • Rio Rancho, NM

130d

About The Position

Chalmers Ford is one of the leading Ford Dealerships in New Mexico. We are hiring a talented Technical Support Specialist professional to join our team. If you're excited to be part of a winning team, Chalmers Ford is a great place to grow your career. You'll be glad you applied to Chalmers Ford.

Requirements

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others in the company
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

Nice To Haves

• Reynolds and Reynolds DMS software experience is preferred

Responsibilities

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailing all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Coordinate with network and phone vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree