Technical Support Specialist Job Details Job Location Coegi Columbia - Columbia, MO Description We're seeking a proactive and personable Technical Support Specialist to join our team in Columbia, Missouri. This role is essential to providing reliable, first-line IT support across both macOS and Windows environments for offices across North America. You'll assist users with day-to-day technical issues, manage onboarding and offboarding processes, and ensure a seamless support experience for all staff and clients. Essential Duties and Responsibilities (Other duties may be assigned) Respond promptly to support requests via phone, email, and ticketing system. Troubleshoot and resolve hardware, software, and basic networking issues on macOS and Windows devices. Provide end-user support for common tools including Microsoft 365, Google Workspace, and business-critical applications. Manage both on-site and remote onboarding and offboarding procedures including device setup, user account provisioning, permissions, and documentation. Perform basic system administration (password resets, printer setup, Wi-Fi configuration, VPN access). Maintain and update ticketing systems, support documentation, change management, and asset records. Escalate complex issues to local Technology Specialist and/or higher tier staff with clear context and steps taken. Deliver excellent customer service with clear, friendly, and professional communication. Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace. Qualifications Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1-2 years of experience in a helpdesk or IT support role. Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics. Strong working knowledge of both macOS and Windows operating systems. Familiarity with Microsoft 365, Google Workspace, and remote support tools. Exposure to Office 365 platform and associated applications (OneDrive, Teams, SharePoint, InTune, Azure Active Directory, etc.). Familiarity with ABM & MDM fundamentals for macOS/iOS/iPadOS and Jamf Ability to troubleshoot issues within the Adobe Creative Cloud suite. Understanding of basic networking concepts (DNS, TCP/IP, Subnetting, DHCP, VPN, Wi-Fi). Strong organizational skills with the ability to manage multiple support tasks. Excellent verbal and written communication skills. Attention to detail, especially in user account management and documentation. Previous experience managing onboarding/offboarding workflows. Basic scripting or automation familiarity (e.g., PowerShell, Bash, Z Shell). Certifications such as CompTIA A+, Apple ACSP, Apple ACITP or equivalent are a plus. In addition to Technical Skills, the ideal candidate must possess the following qualities: Confidence in expanding technical knowledge and proposing ideas to enhance user experiences. Dependability in seeking solutions to challenging issues and delivering results. Effectiveness in task prioritization and communication of project statuses to both staff and IT teams. Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns. Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management. Flexibility for limited travel to provide support to other offices. Total Perks Package The chance to be a part of a growing company and the next success story Amazing opportunities for career development Recognition programs Employee referral bonus Hybrid work schedule; 3 days in the office, 2 days working from home Fun and collaborative work environment Casual dress code Insurance Coverage (medical, dental, vision, life, and disability) 401(k) retirement plan, with employer 3% match Work/life benefits, including mental health and wellbeing support Robust Paid Time Off program, increasing with years of employment Paid holidays, including agency closing Christmas Eve-New Years Day Maternity, Paternity, and Adoption Paid Time Off, plus Voluntary Paid Leave Bank
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Industry
Professional, Scientific, and Technical Services