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The Technical Support Specialist at Whistic plays a crucial role in providing exceptional support to customers by identifying, troubleshooting, and resolving technical issues. This position is integral to the success of a Series B SaaS startup, focusing on building strong customer relationships and ensuring a high level of service. The role emphasizes the importance of Whistic's core values, including Purposeful Prioritization and Extreme Ownership, while contributing to a collaborative and innovative work environment.