Technical Support Specialist

DP World-posted 2 months ago

Full-time • Entry Level

Hybrid • Charlotte, NC

5,001-10,000 employees

Support Activities for Transportation

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We are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will be responsible for planning, executing, and overseeing technology-related projects from start to finish, ensuring that they are completed on time, within scope and aligned with business goals. You will work closely with clients, project managers, developers, and other IT professionals to ensure seamless project delivery.

Responsible for ensuring that Infrastructure and software standards are maintained for all DP World regional locations under area of support, with the ability to perform site audits as required
Perform proactive maintenance and management activities within team core platforms
Develop and maintain technical knowledge of all critical operational software applications, IT processes, and procedures
Document technical knowledge in the form of notes and manuals within the company ITKB
Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the IT Management team
Evaluate and improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Diagnose and troubleshoot basic and escalated technical issues using remote desktop applications and help desk software
Provide support on network systems and protocols as well as server hardware and operating systems as required
Provide white-glove IT support for hardware, software, mobile devices, and conferencing tools
Ensure seamless operation of executive workstations, home office setups, and travel tech
Set up and troubleshoot AV systems for board meetings, town halls, and virtual conferences
Adhere to DP World's security process while proactively identifying security issues and escalating these to the TSE team lead or appropriate manager
Adhere to the DP World Software testing and approval process
Support third party application management, package creation and deployments
Adhere to the DP World purchasing process to ensure that all IT equipment is properly tracked throughout the hardware lifecycle
Provide onsite support for site launches/expansions/changes and server / network refreshes with up to 30% travel (required)
Participation in a regional on-call rotation (required)
Other duties as assigned
Required to work five (5) days per week in office (no hybrid/remote arrangement)

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Communicative with excellent problem-solving, verbal and written communication skills in English and local site language, when applicable
Solid attention to detail and the ability to create and document process and procedures
The ability to work within a very demanding environment and handle stress in a positive manner and maintain a high degree of confidentiality
Excellent organizational and problem-solving skills
A good understanding of network systems and protocols as well as server hardware and operating systems
Ability to work on multiple tasks/projects simultaneously through to completion without prompting
Strong task tracking and troubleshooting skills required

Experience and/or certifications for MS O365 Admin, SharePoint Administration and InTune a plus
Experience with PowerShell and / or scripting languages

Equal Employment Opportunity (EEO)
Diversity and inclusion initiatives

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