Technical Support Specialist

Vivint • Lindon, UT

246d • $16 - $20 • Onsite

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Customer Solutions Specialist, you will complete a 6-month paid training program where you will become an expert in owning our customers experience by handling a wide array of calls including but not limited to: customers who need account and or technical support, outbound calls, and providing value added services and products to our customers. You will deliver peace of mind in your interactions with customers.

Requirements

• Must be at least 18 years of age.
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint).
• Cannot be located in CA, CT, DC, ME, or WA.
• Be able to type a minimum of 40wpm.

Nice To Haves

• Previous sales experience.
• Demonstrated tech-savviness or prior technical exposure.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Complete three comprehensive training stages that lead to the full responsibilities and pay of a Tier 3 Specialist.
• Field customer calls and troubleshoot advanced equipment issues with a high level of customer experience.
• Accurately document and update records in required information systems.
• Deescalate customers and find resolution for complex issues.
• Earn commissions through generating customer referrals and offering promotions, products, and services.

Benefits

• Free daily lunch and drinks on site.
• Paid holidays and flexible paid time away.
• Employee/Friends/Family Discounts.
• Onsite health clinic, gym, gaming tables.
• Medical/dental/vision/life coverage & 24/7 Medical Hotline.
• 401(k) + Employer Match.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed