Technical Support Specialist

Oceans Healthcare • Plano, TX

112d

About The Position

The technical support specialist will be responsible for the setup of individual laptops and tablet hardware. The role will be an initial point of contact for technical support calls received by phone, e-mail or ticketing system. This includes installing, diagnosing, repairing, maintaining, and upgrading laptop/desktop/tablet hardware and other IT equipment to ensure high level of performance. Provide support to end users with an exceptional degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts with other members of IT team. Schedule: Monday - Friday 12:00pm - 9:00pm.

Requirements

• Strong technical knowledge of computer hardware and software.
• Excellent customer service skills.
• Ability to troubleshoot and resolve technical issues.
• Experience with ticketing systems for support requests.

Responsibilities

• Assist with installation and troubleshooting of applications used by end users on their equipment.
• Respond to queries either in the ticketing system, over the phone or in person.
• Review daily work tickets to avoid overdue tickets.
• Monitor daily performance of computer systems.
• Run diagnostic programs to resolve problems.
• Troubleshoot and walk customers through the problem-solving process.
• Clean up computers.
• Install, configure, modify, and repair computer hardware and software.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customers seeking help.
• Perform installation and maintenance of laptops, desktops, tablet computers and other IT equipment.
• Create and distribute network related information to users, such as new account information; as well as, activating and deactivating user accounts.
• Perform additional duties and projects as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed