Technical Support Specialist

Main Street Bank•Wooster, OH

About The Position

Main Street Bank is seeking a Technical Support Specialist to join our growing IT Department! We offer: Highly competitive pay Generous PTO Excellent benefits Mileage and cell phone reimbursement Professional Development and Tuition Reimbursement Excellent 401k plan with up to 5% Company Match Think this might be the job for you? Read over the description of the job below and reach out to our HR Team soon! This position will fill quickly and we are looking for the right person to join our outstanding team of professionals! EEO Employer Drug Free Workplace Must be able to pass a background check and credit check The Technical Support Specialist is responsible for providing high-quality technical support to bank employees and ensuring the smooth operation of the bank’s IT systems. This role involves troubleshooting hardware and software issues, resolving technical problems promptly, and delivering exceptional customer service to internal users. The Technical Support Specialist works closely with the IT team to maintain a productive and secure technology environment that supports the bank’s daily operations.

Requirements

Minimum of 2 years of technical support or helpdesk experience in a corporate environment, preferably within the financial services industry.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Nice To Haves

Strong troubleshooting and problem-solving skills with a customer-focused attitude.
Proficiency in supporting Windows and/or macOS operating systems, standard business applications, and basic networking concepts.
Excellent verbal and written communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with IT service management software and ticketing systems.
Strong organizational skills and attention to detail.
Relevant industry certifications preferred.

Responsibilities

Provide first- and second-level support to employees for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems via phone, email, or in-person, ensuring minimal disruption to business operations.
Document incidents, solutions, and user interactions in the IT helpdesk system.
Assist in the deployment, maintenance, and upgrading of desktops, laptops, and peripheral equipment.
Support the installation, configuration, and troubleshooting of business-critical applications and operating systems.
Work with IT team members to implement routine system updates and security patches.
Provide training and guidance to employees on IT systems, tools, and best practices.
Develop user documentation and FAQs to help staff resolve common technical issues.
Communicate IT updates, new tools, and security protocols to ensure staff remain informed and compliant.
Collaborate with IT colleagues to identify recurring technical issues and recommend process improvements.
Participate in IT projects and initiatives, providing input on user impact and system usability.
Assist in testing and evaluating new technologies before deployment.
Be willing to work in multiple locations and to share your time between markets.
Follow and enforce IT security policies and procedures to protect sensitive data.
Report any security incidents or vulnerabilities promptly to the appropriate IT personnel.
Ensure that all support activities comply with internal policies and regulatory requirements.