Technical Support Specialist
About The Position
For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you. At Topcon Healthcare, we don’t wait for the future. We invent it. Join us. Learn more about working with us at topconcareers.com We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.
Requirements
- BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
- Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
- Good written & verbal communication skills.
- Good organization skills.
- Must be able to multitask, quickly analyze and resolve specific problems.
- Negotiation, people, and critical thinking skills.
- Ability to deal effectively with customers.
- Knowledge of medical device preventative maintenance and repair
- Must have detailed follow up skills.
- Must be able to work flexible hours.
Nice To Haves
- Preferred engineering degree such as Biomedical, Electrical, or Mechanical
- Spanish speaking a plus
- Strong IT background
Responsibilities
- Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
- Troubleshoot and repair Topcon products in house and at the customer’s site.
- Provide remote assistance via internet connection or phone.
- Provide technical and clinical support to customers, distributors and employees.
- Work under minimal supervision.
- Complete issues escalated by the support team (Open/track RMA's for repair.)
Benefits
- Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits.
- We also offer time off for our employees to recharge.
- Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.
- For hourly (“non-exempt”) employees, we offer personal paid time off which accrues in accordance with local standards.
- For salaried (“exempt”) employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs.
- All paid time off policies are in accordance with or exceeding local law.
- Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
