Technical Support Specialist (Hybrid in Savannah, GA)

Resultant•Savannah, GA

56d•Hybrid

About The Position

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist in Savannah, GA to join the team. If you love to solve problems and add value, please consider what your typical days might look like… You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. You will perform customer maintenance activities on behalf of the customer team. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Requirements

You should possess excellent communication and customer service skills, both written and oral
You should be able to explain technical challenges and solutions to just about anyone, regardless of their background
You should be willing to participate in an on-call rotation and provide after-hours support as necessary
We require at least 1-3 years of experience as a Desktop Support Specialist or similar role
Must live in or around the Savannah, GA area and be willing to work a hybrid schedule with some days onsite
Must be legally authorized to work in the United States for any employer without sponsorship
Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
Applications and Products: Office 365, SharePoint, QuickBook

Nice To Haves

Prior experience working for a Managed Service Provider (MSP) is preferred

Responsibilities

Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
Prepare desktops, laptops and miscellaneous hardware for customers.
Keep customer documentation up-to-date and accurate.
Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
Perform customer maintenance activities on behalf of the customer team.
Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.