Technical Support Specialist - Industrial Controls

EMIT Technologies, Inc. • Sheridan, WY

1d • $50,000 - $60,000

About The Position

We’re looking for a patient, resourceful, and customer-focused Tech Support Specialist to join our team at EMIT Technologies. In this role, you’ll support customers who use EMIT’s gas compression control panels and related equipment. You’ll help troubleshoot issues, guide users through solutions, and ensure equipment is operating safely and effectively — all while learning EMIT’s approach to quality, service, and innovation. You’ll work closely with Engineering, Manufacturing, and our customers, helping bridge technical knowledge with real-world application and support.

Requirements

• 2+ years of experience in a technical support or service role preferred
• Working knowledge of basic electrical and electronic components
• Understanding of gas control panels and equipment is a plus
• Strong customer service and communication skills
• Ability to troubleshoot, think critically, and stay calm under pressure
• Comfortable working independently and collaboratively across teams
• Organized, detail-oriented, and able to manage multiple priorities
• Willingness to assist customers after hours when needed
• Knowledge of basic safety protocols and industry guidelines

Nice To Haves

• Understanding of gas control panels and equipment is a plus

Responsibilities

• Provide technical support to customers via phone and email
• Troubleshoot and resolve issues related to control panels and equipment
• Assist with setup, configuration, and maintenance of control products
• Manage return and repair activities, including communication with customers and suppliers
• Support engineering and manufacturing teams with technical questions and product assistance
• Maintain accurate records of support requests, resolutions, and equipment information
• Help update documentation, user guides, and technical reference material
• Diagnose and repair equipment when needed
• Stay current on EMIT’s products and continuously build technical knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees