Technical Support Specialist

Kitware • Clifton Park, NY

3d • $65,000 - $85,000

About The Position

As a Technical Support Specialist at Kitware , you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects. In This Position You Will: Provide support for end-user hardware and software including Windows, Linux, and macOS Install, configure, and update software in accordance with policies and security requirements Manage user accounts including account creation, modification, and deactivation Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed Handle support requests submitted via the helpdesk system Maintain hardware inventory, including ordering of equipment Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls Advise on future hardware and software needs Other related support duties as necessary

Requirements

• Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a TS/SCI security clearance with the ability to obtain a CI polygraph
• Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experience
• Security+ or willingness to successfully obtain required certifications
• Experience with MS Windows and Linux
• Experience with wired and wireless networks
• Strong analytical and problem-solving skills
• Strong written and oral communication skills
• The ability to lift 25-50 pounds

Responsibilities

• Provide support for end-user hardware and software including Windows, Linux, and macOS
• Install, configure, and update software in accordance with policies and security requirements
• Manage user accounts including account creation, modification, and deactivation
• Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed
• Handle support requests submitted via the helpdesk system
• Maintain hardware inventory, including ordering of equipment
• Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls
• Advise on future hardware and software needs
• Other related support duties as necessary

Benefits

• small company environment
• flexibility in work assignments
• high levels of independence and responsibility
• competitive compensation plan
• tuition reimbursement program
• flexible working hours
• six weeks paid time off
• 401(k)
• health insurance
• life insurance
• short- and long-term disability insurance
• bonus plan
• free coffee, drinks, and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees