Technical Support Specialist

Stallion Infrastructure Services•Houston, TX

About The Position

Stallion and Simetry are growing rapidly and looking for an entry-level Technical Support Specialist to join our Wireless Operations team. This role is ideal for individuals early in their IT or telecom careers who are eager to learn, troubleshoot, and grow within a technology-forward environment. You will play a key part in supporting wireless services, including working with SIM cards, mobile devices, carrier platforms, and support systems.

Requirements

0–2 years of experience in IT, telecom, or related technical support role
Basic understanding of cellular networking, IoT connectivity, and mobile device configuration
Strong attention to detail, organization, and time management
Excellent written and verbal communication skills
Ability to work independently and think critically under pressure
Comfortable using Microsoft Excel (e.g., filters, basic formulas)
Willingness to learn new tools, systems, and technologies
Ability to be on-call one weekend every 4 weeks

Nice To Haves

Familiarity with IoT device vendors such as Peplink, Cradlepoint, Teltonika, InHand, Semtech, or Starlink
Experience with help desk or ticketing software
Working knowledge of APN settings, IP address routing, and cellular diagnostics
Exposure to carrier systems or wireless IoT/M2M platforms
Basic understanding of cybersecurity principles, IP networking, and VPN technologies

Responsibilities

Troubleshoot wireless connectivity and IoT data issues across various devices
Respond to customer issues with attention to detail, urgency, and clarity
Activate, suspend, and deactivate lines across major carrier platforms (AT&T, Verizon, T-Mobile)
Assist with provisioning and setup of routers, gateways, and hardware from vendors such as Peplink, Cradlepoint, Teltonika, Starlink, Semtech, and InHand
Monitor, identify, and resolve common network issues such as poor signal, APN misconfiguration, or network congestion
Maintain accurate inventory records and usage reports for SIMs
Communicate clearly and effectively with vendors and carriers to escalate and resolve issues
Learn and navigate various carrier portals and internal systems
Collaborate with internal teams to resolve technical issues and enhance support processes
Utilize creative and critical thinking to resolve complex support cases using all tools and documentation available
Apply a basic understanding of cybersecurity, private APNs, and IPSec VPN tunnels in daily troubleshooting