Technical Support Specialist

Koniag Government Services • Washington, DC

3d

About The Position

Kadiak, LLC, a Koniag Government Company is seeking a Technical Support Specialist III with Top-Secret clearance to support Kadiak and our government customer in Washington, DC. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: Manage user roles, access permissions, and system settings within the CLC 360 Reference Application. Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries Conduct regular data audits to maintain the accuracy and integrity of system records Track system usage and gather user feedback to recommend enhancements and process improvements Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications Assist with documenting IT support procedures and best practices to improve team knowledge sharing Develop and maintain user guides, training materials, system documentation, and knowledge base articles Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership

Requirements

• Bachelor’s degree or Graduate degree in any field
• State Department experience preferred
• Able to be available for overseas travel
• Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
• Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
• Be able to communicate effectively both verbally and in writing
• Top-Secret Clearance required

Nice To Haves

• State Department experience preferred

Responsibilities

• Manage user roles, access permissions, and system settings within the CLC 360 Reference Application.
• Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
• Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
• Conduct regular data audits to maintain the accuracy and integrity of system records
• Track system usage and gather user feedback to recommend enhancements and process improvements
• Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
• Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
• Assist with documenting IT support procedures and best practices to improve team knowledge sharing
• Develop and maintain user guides, training materials, system documentation, and knowledge base articles
• Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership

Benefits

• health insurance
• dental insurance
• vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level