Technical Support Specialist
EarthCam•Upper Saddle River, NJ
1d
About The Position
EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams. The position offers hands-on exposure to hardware, software, and networking concepts, serving as a foundational role for individuals beginning a career in technical support, systems operations, or IT services.
Requirements
- 0–1 year of technical support, help desk, or related experience (internships, coursework, or projects welcome)
- Associate’s degree, technical certification, or relevant coursework in IT, Networking, Computer Science, or a related field preferred
- Basic understanding of computer hardware and operating systems and networking fundamentals (IP addressing, connectivity, basic TCP/IP)
- Willingness to learn enterprise-level systems and support tools
Nice To Haves
- Interest or exposure to IP cameras, CCTV, or video systems is a plus
- Interested in building a career in technical support or IT
- Comfortable learning new technologies and following structured processes
- Able to explain technical concepts clearly to non-technical users
- Detail-oriented, organized, and dependable
- Calm and professional when working through technical problems
- Collaborative team player with a strong service mindset
- Able to work independently while knowing when to escalate issues
Responsibilities
- Provide Level 1 technical support for camera-based and IP video systems
- Assist with troubleshooting hardware, software, and basic network connectivity issues
- Respond to technical inquiries and document issues using ticketing systems
- Gather and analyze information to identify symptoms and potential root causes
- Follow established troubleshooting procedures and escalation paths
- Guide users to appropriate documentation, knowledge base articles, and digital resources
- Support system setup, configuration, and basic diagnostics under guidance
- Maintain accurate records of technical issues, actions taken, and resolutions
- Participate in training to build knowledge of products, systems, and support standards
Benefits
- Competitive salaries and performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
51-100 employees
