Technical Support Specialist

Levata • Howell, MI

20h

About The Position

We are seeking a Technical Customer Success Specialist to serve as a frontline technical expert supporting the hardware and software solutions we deliver to customers. This role is responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a highly responsive and customer-focused experience.
You will support the SLS Software Suite (SLSVIEW Cloud, SLSVIEW Hub, SLSVIEW Mobile, etc.) and Printers and RFID hardware (Dock Door, Tunnel, and Mobile Series). Customers include partners, direct clients, internal engineering teams, and field installers.

Requirements

• Bachelor’s degree or equivalent relevant technical experience
• 1+ year of experience in a technical support, IT, or technology-focused role (preferred)
• 1+ year of customer service or customer-facing experience
• Strong analytical and problem-solving skills with a methodical troubleshooting mindset
• Excellent written and verbal communication skills in English
• Working knowledge of Microsoft Windows operating systems
• Experience supporting hardware and software in an external customer environment
• Solid understanding of basic PC and/or Mac functionality
• Ability to translate technical concepts into clear, customer-friendly explanations
• Confident decision-maker with the ability to exercise independent judgment
• Collaborative mindset with openness to feedback and continuous improvement

Responsibilities

• Serve as a primary technical resource for diagnosing and resolving hardware and software issues
• Apply structured and advanced troubleshooting methods to identify root causes and deliver effective solutions
• Support installation, configuration, maintenance, and upgrades of SLS software and RFID hardware
• Accurately document technical findings, resolutions, and communications within the support system
• Own support cases end-to-end, ensuring issues are driven to resolution or escalated appropriately
• Communicate technical information clearly and confidently to both technical and non-technical customers
• Provide timely updates and set clear expectations with customers and internal stakeholders
• Collaborate with Engineering, Sales, and Operations to resolve complex or recurring issues
• Represent customer needs and feedback to internal teams to support continuous product improvement
• Continuously build technical knowledge of products, systems, and support best practices

Benefits

• Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level