Technical Support Specialist

Marigold

6d • $43,000 - $45,000 • Remote

About The Position

The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: We are seeking a passionate and solutions-oriented Technical Support Specialist who thrives on delivering exceptional user experiences. This role is ideal for someone who enjoys diving into technical challenges, empowering customers, and collaborating across teams to improve products and processes. You will play a critical role in helping customers succeed with our marketing technology platforms while serving as a voice of the customer internally. Marketers today face more pressure than ever—tighter budgets, evolving technologies, complex data regulations, and customers who expect more from every interaction. For growing organizations, the challenge isn’t just reaching audiences—it’s doing it authentically and at scale, with deeper personalization and intelligent automation. Marigold exists to make that challenge easier to meet. Through Campaign Monitor, Emma, and Vuture, we deliver powerful, accessible marketing solutions built for small to mid-sized organizations that want to grow quickly. Our products combine ease of use with proven technology and expert guidance, empowering teams to unify their brand, strengthen relationships, and achieve measurable growth. Learn more at meetmarigold.com Marigold will never ask you to participate in text based or WhatsApp based interviews. All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale. If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at [email protected].

Requirements

• You are passionate about delivering excellent customer service and doing what it takes to help customers succeed.
• You are technically savvy and enjoy researching and solving complex problems.
• You are a strong communicator who can convey clarity, personality, and empathy both over the phone and in writing.
• You thrive in collaborative environments, welcome feedback, and are eager to continuously learn and improve.
• 1–2 years of experience in customer support or technical support roles
• Experience in customer-facing environments
• Strong problem-solving and troubleshooting skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Team-oriented mindset with a focus on collaboration and continuous improvement
• Experience working in a remote or distributed team environment

Nice To Haves

• Experience with Salesforce or similar CRM tools
• Experience working with SaaS platforms
• Familiarity with Slack and Google Workspace
• Exposure to AI chatbots or AI-driven support tools

Responsibilities

• Develop deep expertise in our product suite to confidently support customer needs
• Respond to customer inquiries via email and phone in a timely, accurate, and personable manner
• Research, troubleshoot, and resolve technical issues, including complex or advanced cases
• Provide best practice guidance to customers using our email marketing and automation tools
• Escalate cases appropriately and collaborate cross-functionally to drive resolution
• Share customer insights with Product and internal teams to enhance the in-app user experience
• Maintain and contribute to internal documentation and knowledge resources
• Stay current on new product features, updates, and evolving support processes

Benefits

• Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
• Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
• Paid Volunteer Time
• 401k plan with a company match on your contributions.
• Employee-centric and supportive remote work environment with flexibility.
• Support for life events including paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed