Technical Support Specialist

TEKsystems • Town of Kent, NY

1d • $18 - $24 • Onsite

About The Position

Our client is looking for a Technical Support and Jr. Networking Specialist who contribute to the software and hardware troubleshooting of equipment which includes but is not limited to laptops, PCs, Windows Devices, Mobile Devices, iPads, and various other technologies. This candidate will report to an on site Information Technology team lead who supports this team. In addition to having strong technical skills and foundational IT knowledge, candidates will need to have excellent communication and inter-personal skills. The environment will require this person to work well with end users and demonstrate strong customer service.
The following experience is strongly encouraged for this assignment:
• Proficient in Windows software (Windows 10 / Windows 11)
• Knowledge of troubleshooting email related issues
• Knowledge of workstation setup and installs.
• Ability to install network operation systems and perform simple upgrades to the network
• Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
• Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
• General network experience with printers/routers/adding users/grouping
• Server Hardware configuration
• Manage switch configuration and troubleshooting
• LAN/WAN experience
• Support of virtual server environment

Requirements

• ALL APPLICANTS MUST HAVE A PERSONAL VEHICALE AND BE COMFORTABLE WORKING FULLY ON SITE M - F
• Proficient in Windows software (Windows 10 / Windows 11)
• Knowledge of troubleshooting email related issues
• Knowledge of workstation setup and installs.
• Ability to install network operation systems and perform simple upgrades to the network
• Strong Knowledge on troubleshooting desktop systems such as desktops and PCs
• Knowledge of configuring and managing network-based user profiles (Active Directory or other Directory Service tools)
• General network experience with printers/routers/adding users/grouping
• Server Hardware configuration
• Manage switch configuration and troubleshooting
• LAN/WAN experience
• Support of virtual server environment
• Windows support
• ticketing system experience
• office 365
• desktop support
• hardware troubleshooting
• software troubleshooting
• active directory

Nice To Haves

• Certifications are not mandatory but nice to have. A+ is most applicable.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees