Technical Service Specialist

Axalta • Philadelphia, PA

6d

About The Position

Are you passionate about color, technical precision, and delivering exceptional customer experiences? Join Axalta as a Technical Support Specialist, where you’ll combine your expertise in color matching and product application with a commitment to outstanding customer support. This role is key to ensuring our customers achieve flawless results using Axalta’s industry-leading coatings.

Requirements

• Previous experience in collision repair or paint distribution preferred.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication skills to explain technical and color concepts clearly.
• Detail-oriented with a focus on quality and continuous improvement.
• Ability to work independently and in a fast-paced team environment.

Nice To Haves

• Prior experience in customer support or technical service roles.
• Bilingual in Spanish and English are preferred.

Responsibilities

• Act as the primary contact for technical inquiries across Axalta’s product lines.
• Guide customers on product selection, mixing, and application per Technical Data Sheets (TDS).
• Provide support for all substrates—plastic, metal, galvanized steel, aluminum—and products including etch primers, fillers, sealers, basecoats, single-stage, and clearcoats.
• Log quality-related complaints in Salesforce and collaborate on resolutions.
• Deliver expert assistance on color matching, cross-competitor information, LAB crossovers, and formula adjustments.
• Support customers with color tools such as fan decks, tint charts, and selectors.
• Manage special color requests and escalate improvements for ColorNet and Mobius systems.
• Advise on color correction techniques to achieve optimal results.
• Provide responsive support via phone, email, chat, and text during scheduled shifts.
• Supply SDS, COA, Certificates of Conformance, and assist with EDS reports.
• Identify workflow improvements and recommend solutions to enhance accuracy and efficiency.
• Collaborate with cross-functional teams to implement quality measures.
• Stay current on emerging technologies, industry trends, and Axalta product innovations.
• Contribute to knowledge articles and ensure all customer interactions are documented in Salesforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees