Technical Support Specialist - Aerial Equipment

Oshkosh • McConnellsburg, PA

6d

About The Position

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. The Technical Support Specialist will support internal and external customers via phone, email, face to face, and other media communication. The primary objective of this role is to assist in the repair and provide guidance on the overhaul of all segment equipment in the field through the contact center. This position is the supporting position to customers to increase their return on investment. YOUR IMPACT These duties are not meant to be all-inclusive and other duties may be assigned.

Requirements

• High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.

Nice To Haves

• Experience with contact center or hands on equipment repair work.
• Experience in troubleshooting manufacturing equipment.
• Proficient problem solving capabilities.
• Skilled in verbal and written communication.
• Detail oriented.

Responsibilities

• Troubleshoot the root cause of technical issues on various product equipment and identify the necessary actions to resolve issues.
• Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication.
• Participate in New Product Development (NPD) teams as a service representative and engineering change notice review.
• Communicate all service related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members.
• Review current processes that involve documentation and work performance, segment programs and systems that pertain to troubleshooting and diagnosing.
• Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.
• Coordinate and schedule team meetings to review department communications, policies, and procedures as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees